Complaints, Reports and Appeals

Members can use the built-in Report feature on profiles, photographs, messages, posts and other supported areas of SwingDesire.

You can also submit a report through our Contact page or by emailing hello@swingdesire.com.

Please provide the username, relevant content, approximate date, the reason for the report and any supporting information that may help us investigate.

Reports can include concerns about consent, privacy, impersonation, harassment, underage users, stolen content, illegal material or breaches of our policies.

Anyone who appears in content may ask us to review or remove that content where they believe it was uploaded, shared or retained without their permission.

This includes profile photographs, private media, Friends-only media, group content, posts, messages reported to us and any other member-uploaded material.

Where a complaint involves suspected underage content, non-consensual intimate content, coercion, exploitation, illegal material or an immediate safety risk, we may restrict or hide the content immediately while the matter is investigated.

For other complaints, we aim to acknowledge the report within 24 hours and reach an initial decision within seven days where reasonably possible.

We may ask the uploader or the person depicted to provide further information, evidence of consent or proof of identity. Disputed intimate content may remain unavailable while the review is ongoing.

Where multiple reports or a serious safety concern is received, we may temporarily restrict an account while the matter is reviewed.

An authorised moderator then reviews the reports, the relevant content or behaviour and the account history before deciding whether the account should be restored, restricted, suspended for longer or permanently removed.

Possible outcomes include no action, guidance, content removal, a warning, feature restriction, temporary suspension or permanent removal.

Knowingly submitting false, malicious or coordinated reports may result in action against the reporting account.

We may keep a secure internal record of reports, evidence, moderation decisions, appeals and actions taken.

These records may be retained where reasonably necessary for member safety, fraud prevention, repeat-abuse detection, legal compliance, payment-provider requirements or the defence of legal claims.

Access to complaint records is limited to authorised people who need the information to investigate or manage the concern.

If someone is in immediate danger, contact the emergency services. Reports involving suspected criminal activity may also be made directly to the police.

A member may ask us to reconsider a warning, content removal, suspension or account closure. Appeals should explain why the decision may be incorrect and include any relevant evidence.

An appeal does not automatically restore content or account access while the review takes place.

Privacy concerns should clearly identify the information involved and the outcome requested. You may also have the right to complain to the Information Commissioner’s Office.